Calm, practical help

Support

Your field book stays on your device.
Epicalin cannot see or restore your private cards, photos, videos, voice notes, reflections, or backups.

Start here

The complete user guide explains quests, captured moments, media, pins, favorites, badges, reflections, backups, subscriptions, restore purchases, and device grants.

Things to try

Confirm you have enough device storage for selected media and recovery snapshots.
Confirm iCloud Backup or Android Auto Backup is enabled before replacing or resetting a device.
If plans do not appear, confirm the app came from the correct store and the store account is connected.
If access does not refresh, choose Restore purchases and confirm connectivity.
If an export fails, choose another eligible destination. Your source card remains unchanged.
If a reminder does not appear, review notification permission and Focus settings.

Contact, issues, and ideas

Use the secure contact and feedback form to ask a question, request a feature, report an issue, or voluntarily share minimized diagnostics. Contact details are optional unless you request a response or progress updates.

You can also email support@epicalin.com. Do not include private field card content or sensitive information.